English
Português 
White Paper: IP PBX
Download pdf
Knowing the Basics
What is an IP PBX system and how is it different from a regular PBX? This may be one of the questions you have in mind. Let us know the basics!
A PBX is a telephone switching system that companies, either small business or enterprises, use to provide intercommunication between a number of phones and trunk lines for departments within the company. A typical business PBX includes external and internal phone lines, computer servers that manages the calls and manual consoles. And it is connected to a public phone system that automatically routes the incoming calls to specific extensions.
Yet as we move into a highly modernized era, the need for a more sophisticated and increasingly efficient systems has become more explicit. An IP PBX is a system that supports audio, video and instant messaging communication through an internet protocol. It can pretty much do what a traditional PBX can do and so much more.
The PBX Market
The global PBX market continues to account for more than $40 billion in sales yearly and it continues to group independently from the global economy ever since. Revenues from PBX sales are primarily driven by its ability to refine and improve processes and promote productivity. However, despite quite a strong market, a huge amount of potential remains untapped.
An expected compound growth rate of 2.8% has been predicted by IDC covering the period of 2014 to 2018 for low single digit IP PBX.
Revenue together with product challenges may continue increase as customers demand for more software-based solutions. Thus, cloud-based PBX systems are now slowly introduced to the market.
You are a small business that operates in Brazil servicing customers who are primarily in the United States, Australia, India, UK and Asia Pacific. It will be very expensive for your customers all over the world to call you in Brazil. In this case, most of your customers would probably choose a different company that would be so much easier to contact and get in touch with.
How Datelo's IP PBX Works
What could be done to prevent your customers from leaving your company?
The answer is very simple and Datelo can provide you the right solution that is tailor-fitted for your needs and your budget. Datelo's IP PBX services can prevent your phone system from becoming a headache, and transform it into an incredibly useful to make your business platforms easier than ever.
- Local, International or Toll Free Numbers Available - You can choose from any of these options. Or you can also choose to keep an existing number that your customers may already be familiar with.
- Multiple Phones Made Simple –Apart from choosing your own number, you can have the option of using multiple phones. And our system makes it easier to streamline multiple phones through one channel and so much easier to monitor phone calls as well as control corporate communications through one user-friendly platform.
- Personalized Auto-Attendant – You can route calls automatically to different departments and extensions through the automated system. Your customers will be greeted by a prerecorded personalized menu messages before connecting them to an agent or personnel, or prior to presenting other options. This will also be a great opportunity to record marketing messages that introduce new features or products.
- Personalized Phone System Structure - Datelo let's you design your own personal call rules to structure your phone systems according to your business needs. When a call comes in, you can set the system to ring multiple calls at once so you never miss an important customer call.
- Centralized Voice mail and Combined In-box - If you are going to be unavailable, set all calls to go directly to one centralized voice-mail that you can check from any phone wherever you are. Checking multiple voice-mail messages in different boxes can be a headache right? Datelo's system allows you to check all voice-mail messages from one combined in-box. This should save you a lot of time especially if you are always on the go.
- Call Transfer Options Made Easy – This can be easily done using only your keypad so you quickly patch a caller through to another department without a complicated phone.
- Time Of Day Routing – After Office hours, you can set up the system to deliver all phone calls to your personal mobile phone so you will not miss out on any calls or configure it to be routed to your unified voice mailbox. You can even set specific time schedule when calls are routed to a specific queue, department or extension.
- Fully Customizable Features – When you choose Datelo, you can design your phone system to work to your specifications. Whether you prefer VoIP, video calling, IP phones, or analog lines, you can make calls in the way you prefer with no vendor lock-ins.
- Overall Cost Savings – Datelo's IP PBX has lower averaged monthly operating costs especially for systems with a higher number of users, especially for long distance and international calls. And since it is software based it is easier to upgrade, customize and add your desired features. This way you are spending less and but getting more. Datelo guarantees that you are getting twice as many features as a traditional phone system but you only need to pay less than half the price.
- Easy to Install and Configure – Datelo's IP PBX system runs as software on a computer and you can take advantage of its sophisticated processing power and user interface.
- Easier to Manage – Datelo's IP PBX comes with a web-based configuration and management interface that make it easier to manage, anytime, anywhere you are. And because it's web-based you can even access it on any computer, even your Smart-phone or Tablet.
- Eliminate Infrastructure Limitations – Datelo would like to do away with phone wires and cables as well as save money spent on infrastructure. The great thing about IP phones is that they can be directly connected to a network computer.
- Unlimited Extensions and Allows Growing of Office Branches – You can even plug in a compatible IP Phone, connect to the system, add another extension and you are ready to go. Adding branches would be just as hassle-free. All you need to do is add it to the existing system and connect through the internet.
- No Vendor Lock In – Datelo's IP PBX systems are based on open SIP standards that you can mix and match anytime.
- Better Customer Service, Driving Productivity and Efficiency – Datelo's IP PBX guarantees better customer service experience. We make sure that your customers get timely response and routed to the right department. We also make sure that you never miss out on any important business opportunities, therefore ensuring productivity and efficiency from your people, and profitability for your business.
Now Let Us Finish Your Story!
Now that you are signed up with Datelo's IP PBX system, your customers from anywhere in the world, can call your Toll Free or Local number and we make sure to forward their calls to you in Brazil at no additional cost.
With Datelo's IP PBX system, you can now route your customers SIP phones, mobile or landlines and distribute these calls to employees and department, in a specific fashion that suits your business needs. After the office closes, you can configure specific calls by setting call Ids and forward them to your personal phone so will never miss any business opportunity. For other calls that otherwise do not need your immediate attention, can be routed to your voice mailbox, and you can check them using a unified Mailbox that ensures all messages are read and given appropriate attention.
LeadingQuest in partnership with Datelo.com, acknowledges the demand for cost-effective, revenue generating solutions. Thus, we are here to deliver these solutions to your doorstep. LeadingQuest is a Telecom and Technology company, headquartered in the USA and with subsidiaries in Brazil. To learn more about LeadingQuest's products and services, please visit our website at www.leadingquest.com or www.datelo.com.br/en You can also email us at sales@datelo.com.br or call us 1-704-448-1158.